Traditional contact center solutions can be complicated, with cumbersome tools, difficult integrations, complex pricing, and deployments that take months or longer to complete. Amazon Connect offers businesses another way, with a cloud-based, pay-as-you-go customer contact service that is designed to provide:
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for organizations of any size to deliver better customer service at lower cost. Based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations, Amazon Connect can dynamically adjust to the changing needs of your customers in real time, allowing you to engage with them easily and naturally.
Click the video to the right to learn more about Amazon Connect >>With just a headset, browser, and a few clicks in the AWS Management Console, agents can start taking calls within minutes. The drag and drop Contact Flow Editor allows you to create contact flows that define effective and efficient customer interactions without any coding.
With no infrastructure to deploy or manage, you can easily scale your Amazon Connect contact center up or down, in response to business cycles without worrying about seat licensing or minimum commitments.
As an open platform, Amazon Connect is designed for easy integration with CRM, WFM, and other leading applications. It is also designed to work with other AWS services to store recorded calls, stream contact records to storage, analyze interactions, and more.
Amazon Connect runs on AWS global infrastructure, making the service more available, fault-tolerant, and scalable than would be possible with a solution running from a single data center.
As an on-demand service, you pay for usage by the minute plus any associated telephony services. There are no upfront charges, monthly fees, or long-term commitments, often saving customers 30% or more.
[Editable by partner – Add a brief, 1-2 sentence description of your product or service on AWS]
© 2018. Amazon Web Services, Inc. or its affiliates. All rights reserved.